Housing Programs

Need Housing Help?

YWCA NCW Housing Programs:
509-662-3531 option 1

housing@ywcancw.org

Visit Our Location:
212 First St. Wenatchee, WA
Mon-Fri 11am-3pm

Emergency Shelter ↘

Our emergency shelter provides interim housing and family services, up to 90 days, for women and children. Participants focus on making progress towards safe and stable housing while stabilizing their family unit and leveraging resources. Participants in this program have access to case management, our in-house pantry with shelf-stable food and personal hygiene items, and a variety of empowerment programs—all of which are strongly encouraged.

Transitional Housing ↘

The transitional housing program is part of our comprehensive continuum of housing services and offers women and children a safe place to stay while putting residents on a path to safe and stable housing. This program is designed to provide up to two years of secure housing, and offers case management services as well as access to our empowerment programs and in-house pantry with shelf-stable food and personal hygiene items.

A kitchen with black and wood cabinets, a granite countertop, a microwave on the counter, a sink below a window with closed blinds, a potted plant on the windowsill, a hanging pendant light, a dish drying rack, various kitchen utensils, and an electr

A dining room with a wooden table, six chairs with cushioned seats, a bowl of apples, and a beige carpet. In the background, there is a living area with a black couch, a cat tree, and various wall decorations.

Living room with black leather sofa, coffee table, side table, wall art, and a tall cat tree in the foreground.

Living room with a TV on a wooden cabinet, wooden chairs, a floor lamp, a glass cabinet, a white closed door, a white wall with a metal leaf wall art, and a table with some items and an open box of food.

A room with multiple beds and wooden bed frames stacked upright, some with mattresses and bedding, beige curtains, and a drop ceiling containing fluorescent lighting.

A cluttered room with a wooden bunk bed, a dresser, laundry baskets, and various items scattered on the floor and furniture.

A bathroom with light blue walls, beige tile floor, and two small windows. Contains a sink with a wooden countertop, a mirror, towels hanging on a rack, and wall decals with religious messages. Various toiletries and towels are stored on shelves and

A cluttered room with bunk beds, a dresser, laundry baskets, and various items on the floor and surfaces.

Permanent Supportive Housing ↘

This program is comprised of multiple apartment units located adjacent to our administrative offices. Residents in this program may be men or women with or without children. Residents sign a lease and pay a subsidized rental rate for these units and must comply with certain program requirements. Residents have access to case management services, outside referrals, empowerment programs, and our in-house pantry with shelf-stable food and personal hygiene items.

Housing First ↘

Housing First is a case management program that helps participants keep or obtain stable housing, decrease barriers and reach goals.

Housing First utilizes a trauma-informed approach, adhering to the Housing First and Harm Reduction models. Services include case management, peer support, resource connection and navigation, and barrier removal support. Participants in this program have access to our in-house pantry with shelf-stable food and personal hygiene items, and all empowerment programs.

Contact our housing department:

509-662-3531 option 1

housing@ywcancw.org

YWCA NCW empowers women, men and children to break the cycle of economic insecurity and homelessness, and achieve self-sufficiency through assistance, support, and education. Serving hundreds annually, our gender-inclusive programs and services include safe and stable housing for women and children, outside case management services for all, external social and health service referrals, external referrals to housing coordination, rental assistance, legal support as well as a empowerment programs. YWCA NCW is committed to helping individuals and families improve their economic status, obtain permanent housing, and secure lasting independence.

How To Get Help ↘

If you are in need of emergency shelter, we schedule intake appointments Monday through Friday between the hours of 11:00 am and 3:00 pm. Openings are based on capacity.
If you are an emergency shelter or outside agency making a referral for emergency shelter or housing first, call our Housing Department at 509-662-3531 option 1. All referrals for Transitional Housing and Permanent Supportive Housing must go through Chelan-Douglas Coordinated Entry
If you are experiencing homelessness or unstable living conditions contact our Housing Department in person at 212 1st St., Wenatchee WA 98801, Monday-Friday, 11:00am - 3:00pm, by phone 509-662-3531 option 1, or by email to housing@ywcancw.org.
Policy Overview
The purpose of this policy is to establish a clear, fair, and consistent process for residents to submit grievances or complaints and for staff to respond appropriately. This ensures accountability, transparency, and timely resolution while maintaining a safe and respectful environment.
Complaints regarding YWCA NCW Housing Programs will not affect a household’s eligibility for assistance. All residents have the right to voice concerns without fear of retaliation.
This procedure applies to all residents, guests, and YWCA NCW Staff involved in Housing Program services.

Complaint Procedure for YWCA NCW Housing Program Participants
·        Obtain a Complaint Form
o   Blank incident report forms are located in a folder on the corkboard in the hallway by the bathroom (E-shelter), in a folder on the corkboard in the hallway by the kitchen and small family room (transitional), or you can come by the office and request a form.
·        Complete the Form
o   Residents should fill out the form with as much detail as possible, including:
o   Date and time of incident
o   Description of the concern or complaint
o   Individuals involved (if applicable)
·        Submit the Form
o   Completed forms must be submitted to a YWCA NCW staff member.

Staff Response Procedure
·        Acknowledge Receipt
o   Staff must acknowledge receipt of the complaint within one (1) business day when possible.
·        Initiate Inspection/Review
o   A mandatory inspection or review will occur when a complaint is reported to YWCA NCW Housing Staff or a YWCA NCW Staff delegate thereof.
·        Document the Complaint
o   Record the complaint in the appropriate tracking system
o   Document observations, findings, and any related actions
o   Staff will provide follow-up to the resident/s when applicable, including:
o   Status updates
o   Clarification of findings
o   Staff will resolve complaints as appropriate in a timely manner. This may include:
o   Corrective actions
o   Mediation between parties
o   Referrals to additional services
o   Staff must inform the resident(s) of the resolution and any next steps.

Timelines
·        Acknowledgement: Within 1 business day (when possible)
·        Initial review/inspection: Within 2–3 business days
·        Resolution: As soon as reasonably possible depending on complexity

Confidentiality
·        All complaints will be handled with discretion. Information will only be shared with staff directly involved in resolving the issue.

Non-Retaliation
·        Residents will not face retaliation for submitting a complaint. Any concerns about retaliation should be reported immediately to staff.

Staff Responsibilities
·        Ensure accessibility of complaint forms at all times
·        Respond promptly and professionally
·        Maintain accurate documentation
·        Uphold trauma-informed and client-centered practices
·        Continuous Improvement
·        Complaints will be periodically reviewed to identify trends and improve services.